Nimbus Access Card

To help us provide the best possible service, we’re collaborating with Nimbus Disability and introducing the Access Card; a universal way of communicating access requirements for American Express presents BST Hyde Park.

Nimbus Disability is a social enterprise run by and for disabled people, and is recognised as a leading authority on accessible ticketing in the UK.

If you require accessible booking or event support, you will need a free AXS Digital Access Pass or an Access Card to verify your access requirements.

Faster and easier booking: No more need to contact our team separately for Ground Level Viewing Area, Viewing Platform or Essential Companion tickets. The online platform offers clear options and real-time availability.

No longer a need to carry supporting documents: The system offers greater privacy, as people with access requirements will no longer need to carry supporting documents or explain circumstances to staff. You'll only need to supply the information once.

There are 2 registration options that accessible customers can choose from:

Free AXS registration code (basic) - this lets your account be recognised for any events sold through the ticketing partner AXS. Register Here.
 

Full Access Card (costs £15 for three years) - gives you all the same access as the free option above but with a few extras mentioned below. Register Here.

Photo ID card with accessibility symbols.

Recognised at many venues across the UK & possibly beyond.

Access to an online directory of accessible venues.

Membership in a closed community / social group

Already have your Access Card or access registration code? You're ready to book tickets! Simply make sure you have your registration code or Nimbus Card ID ready at the time of booking your tickets.

Can I book Ground Level Viewing Area, Viewing Platform or Essential Companion tickets if I don’t have a Nimbus Access Card or access registration code from AXS.com?

No. Please note that all BST Hyde Park festivals on sale from October 2026 will require a Nimbus Card ID or guests need to be registered with AXS’s free access registration scheme.

How can I book accessible tickets if I’ve applied for an Access Card or AXS registration code, but I haven’t received it yet in time to book tickets?

Please note that it takes approximately 72 hours (3 business days) to receive approval for a free AXS registration access code or Nimbus Access Card, followed by 3-5 working days for the card to arrive in the post, totalling around 4-8 working days for the whole process, though this may vary during peak times or for different application methods.

If you’re worried that you don’t have your Nimbus card or AXS registration code in time to book tickets, you can call the AXS accessible bookings team on 0344 581 0909. They can put Ground Level Viewing Area, Viewing Platform or Essential Companion tickets on hold for you for 7 days while you wait for your card or code approval.

Monday – Friday operating hours are 9am-5:30pm. Closed on weekends and public holidays.

How do I book Ground Level Viewing Area, Viewing Platform or Essential Companion Tickets?

• Please note that every festival will require a Nimbus Card ID or guests need to be registered with AXS’s free access registration scheme.

• If you already have your Access Card or registration code, you're ready to book tickets! Simply make sure you have your access registration code or Nimbus Card ID ready at the time of booking your tickets.

• Log on to axs.com, or if you are starting from the BST Hyde Park website, please select the Accessible ticket tab from the ticket section

• Select your event

• Select the Accessibility tab (either Viewing Platform, Ground Level Viewing Area or any other ticket type you require for a Essential Companion ticket.

• Visit AXS.com and select on the accessible tickets for your chosen festival. Click on the seat selection button within the Ground Level Viewing Area, Viewing Platform or other ticket type to add a ticket to your order. If you require a free Essential Companion ticket as stated on your Nimbus Card, then please select 1 other ticket to check out.

• Select Continue

• Check you’re happy with the price and have selected the correct tickets

• If you require a blue badge car park pass, there is an option to add this to your order (this is free of charge but subject to availability)

• If you’re happy, select Continue to checkout

• Review your booking and select continue (please note the only ticket delivery method available is via AXS Mobile ID within the official festival app)

• Select Continue

• Sign in if you haven’t already done so, or create an account

• Enter your credit card details to purchase your tickets and you will be sent an email confirmation after completion.

How do I book a Essential Companion Ticket for a Hospitality package?

If you have already purchased a VIP or Hospitality ticket and are eligible for an Essential Companion ticket, please be advised your complimentary Essential Companion ticket will grant them the same access as your ticket. However, your Essential Companion can still enjoy the full benefits of the VIP/Hospitality package (such as complimentary food and drink) by paying the uplift.

Can I book accessible tickets over the phone?

There is usually significant demand when events go on sale, so we advise that guests purchase accessible tickets online rather than attempting by phone to free the line for customers who require accessible assistance when booking tickets.

To book accessible tickets, you'll need your Nimbus Access card or AXS access registration code. If you require more than 2 tickets, please call the AXS accessible bookings team on 0344 581 0909, and they will do their best to assist.

Monday – Friday operating hours are 9am-5:30pm. Closed on weekends and public holidays.

Please note, this phoneline is for Ground Level Viewing Area and Viewing Platform ticket bookings only, or if you need to add a Essential Companion ticket to your order.

How do I apply for BSL requirements or request additional accessible requirements?
Please click HERE to fill out the form and to provide information on the accessible requirements you need. Requests include but are not limited to requesting to bring a guide dog, requesting a medication exemption form for medical equipment or medication, BSL requirements, accessible queue, and/or accessible toilets.

Can I upgrade to the Access Card after I've registered with AXS for free?

You’re able to upgrade your registration to a full Access Card application at the beginning or at the end of the application for just £15 for three years – just get in touch with the Access Card team HERE.

Accessible Seating in the Ground Level Viewing Area and Viewing Platform

Please note that seating is not reserved in the Ground Level Viewing Area and Viewing Platform. Seats are allocated on a first come first served basis on arrival.

Additional Nimbus FAQ

Please click HERE to read more information on the Nimbus Access Card.